This service is intended for US and Canada GEARWRENCH users, if you are a GEARWRENCH distributor with a warranty/replacement concern please contact your Customer Service Representative.

wrenches in a toolbox

Currently, we are only able to serve those customers residing in the United States and Canada through the process outlined below.  However, we are looking to expand this effort to other countries in the future. If you reside in a country outside of the US or Canada, we would still be happy to assist you.  Please contact your local GEARWRENCH® Supplier or contact our Customer Service team directly for live customer support 1-800-688-8949 Monday – Friday 9am – 5pm ET.

NOTICE:  GEARWRENCH is currently upgrading to a state-of-the-art Warehouse Management System to serve you better.  This has resulted in temporary shipping delays that we expect to improve significantly over the next few weeks as the new system is optimized.  We appreciate your patience as we work to enhance our service levels. 

How the Warranty/Replacement Process Works
Step 1

Fill out the form below with all the required details and click the SUBMIT button.

Step 2

We'll ship out the new product within 3 business days.

Step 3

Receive your tool and get back to work!

Product Information
Can't find your item in the list above? Please contact our live support staff at 1-800-688-8949 Monday-Friday 9am-5pm ET
Choose File
Attach an image of the damaged tool (please limit size to 5 MB)
Choose File
Attach an image of the receipt (please limit file size to 5 MB)
Personal Information